Credit refunds
If a job fails because of a technical problem on our side, the credits for it are returned automatically. If we can't tell whether a job finished, its credits stay on hold until we check — they are not taken or retried automatically.
You don't get credits back because you didn't like a result.
Money refunds
Money refunds are reviewed by the owner, case by case, and paid back through Paystack. Any credits or referral rewards from that payment are then removed.[Owner/legal review: refund window, statutory consumer rights and chargeback policy]
Credit expiry
- Top-up credits last 12 months.
- Unused plan credits roll over once, up to one month's amount.
- Referral reward credits last 3 months.
- If a renewal fails, we retry 3 times over 3 days, then freeze the account for 30 days (your data is kept), then move it to Free.
How long files are kept
| Plan | Storage | Uploaded originals | Finished files |
|---|---|---|---|
| Free | 250 MB | 3 days | 7 days |
| Starter | 3 GB | 7 days | 30 days |
| Creator | 10 GB | 14 days | 60 days |
| Pro | 30 GB | 30 days | 90 days |
| Agency | 100 GB | 30 days | 180 days |
Text is kept while your account is active. You get a warning 3 days before files are removed. Posts already published on your social pages are not affected. Automatic file removal is not switched on yet.
[Owner/legal review: retention after account closure, and records kept for tax and audit]